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Clone of issue not creating new JIRA ID

Santosh B May 8, 2017

I usually create Release Requests by copying the existing the RR and using clone. The process creates new JIRA ID. It worked for more than 2 years.

Off late when I try to clone, issue is created with same JIRA ID. How to resolve this issue?

 

4 answers

0 votes
Santosh B May 9, 2017

No.. Actually I'm a QA user of Jira.. If something need to be done by admin,  then I can pass on the message to him... 

0 votes
Santosh B May 8, 2017

Capture.PNGRefer this attachment. Though it doesn't physically create new JIRA ID, cloned issue shows the same ID of the issue cloned.

Is it related to admin?

Vishnukumar Vasudevan
Community Champion
May 9, 2017

That's strange, are you in a position to perform a reindexing and check if it fixes the issue ? 

0 votes
Vishnukumar Vasudevan
Community Champion
May 8, 2017

No Way, JIRA Issue ID (Issue Key) can NEVER be duplicated. 

Are you refering to any customfield called "JIRA ID" ? 

0 votes
Nic Brough -Adaptavist-
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May 8, 2017

JIRA IDs cannot be duplicated, so I'm not sure what you are reporting here?

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