Clone of issue not creating new JIRA ID

[Santosh B]

I usually create Release Requests by copying the existing the RR and using clone. The process creates new JIRA ID. It worked for more than 2 years.

Off late when I try to clone, issue is created with same JIRA ID. How to resolve this issue?

[Nic Brough [Adaptavist]]

JIRA IDs cannot be duplicated, so I'm not sure what you are reporting here?

[Vishnukumar Vasudevan [ACP-JA]]

No Way, JIRA Issue ID (Issue Key) can NEVER be duplicated. 

Are you refering to any customfield called "JIRA ID" ? 

[Santosh B]

Refer this attachment. Though it doesn't physically create new JIRA ID, cloned issue shows the same ID of the issue cloned.

Is it related to admin?

[Vishnukumar Vasudevan [ACP-JA]]

That's strange, are you in a position to perform a reindexing and check if it fixes the issue ? 

[Santosh B]

No.. Actually I'm a QA user of Jira.. If something need to be done by admin,  then I can pass on the message to him...