Applying new licence to copied instance

I have copied a Jira instance, as I found this was the quickest way to get every last bit of configuration across.

I am now trying to apply my new 10-user license to this instance. I discovered to my surprise that the copied instance continuous to use the same licensing key. In spite of a lot of searching, all I found was this page:

I followed the instructions and tried to generate a license key, but I get the message

Invalid Server ID - Please try copying and pasting the Server ID directly from the product.

How do I proceed?

1 answer

Does your new Server ID match the specified format?

The format is 4 sets of 4 capitalized alpha numeric characters separated by hyphens. Example: BP8Q-WXN6-SKX3-NB5M

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