Account no longer shows more then the dashboard

Hello,

JIRA was working fine for a couple weeks but now after login, only the "Welcome to Jira" page is displayed. No further access is provided nor links to items.

.....atlassian.net/secure/Dashboard.jspa

Password has been reset and tested on multiple platforms and browsers (Mac/PC - Firefox, IE, Chrome)

It seems the user account is no longer linked to project items?

Anyone have a similar issue and know the resolution?

2 answers

1 accepted

Hello,

This problem was related to the Admin not giving login priveledges. This has now been resolved.

0 vote
Bruno Rosa Atlassian Team Mar 14, 2013

Steve, I can see that you're running an OnDemand instance (due to the ".atlassian.net"), right? May I ask you to please raise a support ticket at support.atlassian.com so that we can further investigate what's happening?

Cheers,

Bruno Rosa

I also backed out and went to the support link from the profile page which rendered a too large error based on the generated id string.

Trying the link you provided produced this error upon using the green button asking to enter the support area:

<center>

414 Request-URI Too Large

</center>
<center>nginx</center>

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

361 views 4 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you