Has anyone any experience with using Confluence with Knowledge Centred Support framework? I am interested how you would go about linking of knowledge articles to support tickets when support is not being run from Jira Service Desk. We are using Remedy for our incident tickets.
Any help would be useful.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG