Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,351
Community Members
 
Community Events
176
Community Groups

slack command /genie failed with the error "dispatch_failed"

All of our slack command failed with

> /genie failed with the error "dispatch_failed"

And I already try to reinstall the slack integration app but nothing change.

1 answer

Hi @Nguyen Nguyen ,

Is your Opsgenie an EU instance? If using the Opsgenie EU instance, please use /eugenie connect command instead.

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Chat-User-Mapping

Hi, we have US instance I believe.

And above command work before.

Nick H Atlassian Team Dec 21, 2021

Does one of your Slack integration have the "Execute Commands" box checked?

slackcomm1.jpg

ah yes, I think it was the case but cannot confirm because I decided to deleted old integration and replace with new one.
thanks you for the hint.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events