opsgenie schedule override option not showing for user

[Narendiran Rengamani]

all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option.

as explained in article - https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/ 

Override an on-call schedule

we are trying to utilise this feature but dont see the option. any permission missing? please guide

[Rafael Meira · Accepted solution]

Hey @Narendiran Rengamani 

This is normal behavior, as the user would have less access than other users or custom roles.

You can read more about it here:

https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#:~:text=Management%20is%20available).-,Creating%20New%20Custom%20User%20Roles,-When%20you%20switch


Let me know if you have any further questions.


Best,
Rafa

[Narendiran Rengamani]

Thank you