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opsgenie schedule override option not showing for user

Narendiran Rengamani June 17, 2024

all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option.

 

as explained in article - https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/ 

Override an on-call schedule

we are trying to utilise this feature but dont see the option. any permission missing? please guide

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 18, 2024

Hi @Narendiran Rengamani ,

John from Opsgenie support, happy to assist here.

Users can add overrides for themselves only, whereas admins can add overrides for other users: 

https://support.atlassian.com/opsgenie/docs/override-an-on-call-schedule/#Override-a-schedule

This is a screenshot from a logged in user:

2024-06-18_14-04-08.png

 

Narendiran Rengamani June 19, 2024

Thanks John

Like John M likes this

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