We are trying to integrate ospgenie cloud version with PRTG on premise 13, we are not getting any error but when sensor is down in PRTG its not creating alerts in ospgenie,
Such a case would require further investigation of your account and configurations. I may suggest you to open up a ticket to the Opsgenie Support Team via: https://support.atlassian.com/opsgenie/ so that they can troubleshoot your issue in detail.
BR,
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