SCOM-Opsgenie integration not working

Question

Hi,

We have this SCOM-Opsgenie integration in place and are using SCOM 2019 which all of sudden stopped working, alerts are not being forwarded to Opsgenie.

When I tried to forward them manually, they are forwarded but the same is not happening automatically.

Have cleared all the criteria from SCOM and Opsgenie end for the testing, actually recently our SCOM servers underwent for migration that includes only the IP change post then they stopped working.

Below is one of the error:

[SCOM-SCOM] Skipping incomingData, no matching actions found

2023/11/23 17:44:45.731

JSONRaw{ "_incomingData": { "_parsedData": { "delayIfDoesNotExists": "true" }, "integrationType": "SCOM", "integrationName": "SCOM", "integrationId": "2100cf1c-c784-418f-86f6-69936753191d", "incomingDataId": "27f9fd45-16dd-4fb8-9e62-e8ef427b56d6" } }

Arumugam M_7z82kd · Answer

Hey @Akanksha Kulshrestha ,

Thanks for reaching out. This is Arumugam from Atlassian Support.

I understand that there have been some modifications to your SCOM server and the integration isn't functioning as expected afterwards.

We're keen to examine the logs from both Opsgenie and SCOM to understand what could be going wrong.

Could you kindly contact our support team at https://support.atlassian.com with the relevant information? Our team should be able to assist you further.

Your understanding is greatly appreciated.

Thanks,

Arumugam