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Opsgenie email integration message format issue

Abuan, Mark Kevin C. (REPH-MNL )
Abuan, Mark Kevin C. (REPH-MNL )
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July 10, 2024

Hi 

I created an email integration in opsgenie but the message format is on disarray. The bulleted message input is being outputted as a whole paragraph with no bullets. Seeking your advice on what can I try.

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Muhammad Zeeshan
Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 11, 2024

Hey Mark,

Opsgenie Alert Description field uses the Plain-text format , hence, it will not be possible to parse bullet points from the email.

We have a Feature suggestion ticket for this that you can track and vote on via: https://jira.atlassian.com/browse/OPSGENIE-863 

The workaround for this would be to use plain-text format to structure the emails being sent to Opsgenie.

BR,

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