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Manually calling on Call support resource.

I was wondering if I can use the robotic phone and SMS notifications to manually call a on-call resource with a custom message for example:

Incident gets created and a NOC admin can put in a text box: Hi {{NAME}} there are alerts for blah blah blah. Could you please log on and investigate?

Just really want the call out to be more personable and provide some information of the alert/inc

1 answer

0 votes
Fabian Lim Community Leader Aug 17, 2022

Hi @Rhys McQueen

Welcome to the community!

I don't think this is possible today. I suggest you create a feature request for it here: https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html

Regards

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