Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,932
Community Members
 
Community Events
165
Community Groups

Jira Automation rule to get on-call user

Hi there,

I need to find a way to get the user who is on-call (Opsgenie) and use it in a Jira automation rule for a specific notification use case.  I only want to notify through an automation rule only to the user of the team who is on-call.

Any ideas.

Thanks

1 answer

0 votes

Hi Raul,

Could you provide a bit more info about your workflow and use case here? Do you want Jira to reach out to Opsgenie via an Automation rule to find an on-call user, then notify that user via Jira? It sounds like a better option would be to create an Opsgenie alert via a Jira integration and have the notifications handled by the Opsgenie side to notify the on-call user.

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/

-Brennan

Thanks Brennan.  Indeed, I want Jira to reach out to Opsgenie via an Automation rule to find an on-call user, then notify that user via Jira.

Gotcha. Yeah, you'll want to use a Jira integration to create an Opsgenie alert to notify a user from Opsgenie for this.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

105 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you