Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Jira Automation rule to get on-call user

Hi there,

I need to find a way to get the user who is on-call (Opsgenie) and use it in a Jira automation rule for a specific notification use case.  I only want to notify through an automation rule only to the user of the team who is on-call.

Any ideas.

Thanks

1 answer

0 votes
Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 13, 2021

Hi Raul,

Could you provide a bit more info about your workflow and use case here? Do you want Jira to reach out to Opsgenie via an Automation rule to find an on-call user, then notify that user via Jira? It sounds like a better option would be to create an Opsgenie alert via a Jira integration and have the notifications handled by the Opsgenie side to notify the on-call user.

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/

-Brennan

Thanks Brennan.  Indeed, I want Jira to reach out to Opsgenie via an Automation rule to find an on-call user, then notify that user via Jira.

Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 21, 2021

Gotcha. Yeah, you'll want to use a Jira integration to create an Opsgenie alert to notify a user from Opsgenie for this.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events