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It is possible to notify any user even if it is not on call?

julia.gropo
julia.gropo
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Oct 11, 2023

We have different teams and sometimes these teams are in the same group in Opsgenie due to the shared rotation schedule we have, but there are critical alerts we need help from other person who is not on call to solve. I wonder if it is possible to notify this other person using the app to use the features like critical alerts/calls/sms/email etc.

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Dave Mathijs
Dave Mathijs
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Oct 11, 2023

Hi @julia.gropo welcome to the Atlassian Community!

You can override an on-call schedule 

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Opsgenie
Opsgenie
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