We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones.Is there a list or pool of phone numbers that OpsGenie uses to call on-call users?
Hi @mtaylor ,
Yes, there is! You and your users can download our vCard(s) here depending on your region:
https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-US-vCard
https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-EU-vCard
I'd suggest downloading it from your mobile device. An Opsgenie contact will automatically be generated in your contacts with all the numbers listed in the vCard. All you'd need to do is save it.
Hope this helps! Let us know if we can assist with anything else.
How will we know if and when those numbers change and I need to download new information?
Hi @Allen Oliver .
We'll provide an in-app announcement if any numbers are added or removed to the vCard. We haven't had any updates to them in a while, but this is an example of one from a few years ago:
@Nick Haller already have a list of numbers that are being used in Brazil?
already have a list of numbers that are being used in Brazil?
In my notifications, they are receiving calls from some numbers in Brazil, but none of them are on this list you shared
Hi @Nick Haller
thanks a lot for providing the list.
Just for a better understanding: we are a German company, thus our users have German phone-numbers in their profiles. But our instance is hosted in the US.
Are we being called from US region numbers (https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Phone-numbers-for-US-accounts) or from EU region numbers (https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#EU-region) ?
Best regards,
Stefan
For anybody looking for the vCard etc. for the JSM Ops (the Jira Service Management bundled Opsgenie functionality currently included in premium and entperprise offerings):
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/#Contact-information
which (on 2024-07-17) links to:
https://og-static-resources.us-west-2.prod.public.atl-paas.net/resources/notifications/jiraops/JSM_Ops_vCard.vcf
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