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Is there a list or pool of phone numbers that OpsGenie uses to call users?

We want to be able to create an acceptance list of phone numbers so that we can allow the phone call's for on-call rotations to be able to override the do not disturb options on smartphones.

Is there a list or pool of phone numbers that OpsGenie uses to call on-call users?

1 answer

4 votes
Nick H Atlassian Team Jul 28, 2021

Hi @mtaylor ,

Yes, there is! You and your users can download our vCard(s) here depending on your region: 

https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-US-vCard

https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/#Download-EU-vCard

I'd suggest downloading it from your mobile device. An Opsgenie contact will automatically be generated in your contacts with all the numbers listed in the vCard. All you'd need to do is save it.

Hope this helps! Let us know if we can assist with anything else.

How will we know if and when those numbers change and I need to download new information?

Nick H Atlassian Team Jul 20, 2022

Hi @Allen Oliver .

We'll provide an in-app announcement if any numbers are added or removed to the vCard. We haven't had any updates to them in a while, but this is an example of one from a few years ago:

vcard.jpg

Like Allen Oliver likes this

@Nick H already have a list of numbers that are being used in Brazil?

already have a list of numbers that are being used in Brazil?

In my notifications, they are receiving calls from some numbers in Brazil, but none of them are on this list you shared

gelldur I'm New Here Jan 21, 2023

It would be nice if you put this in app. E.g. import button. I didn't saw such  if there is :(

Like Jonas Dahlgren likes this

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