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Dear OpsGenie community,
We would like to ask if it is possible to record calls that are coming in via the ‘call integration'? We’ve looked through the documentation, but were only able to find text on voicemail recordings and not call recordings.
We’d use this feature for our future first-line on-call responders so they can easily learn the company’s critical incident procedure.
We’d also use this feature for our customer’s sake, that if there would be mistakes made, we can verify the root cause of the miscommunication.
We’re looking forward to your reply.