“Incoming call” integration - call-recordings

[Nils Van den Bossche]

Dear OpsGenie community,

We would like to ask if it is possible to record calls that are coming in via the ‘call integration'? We’ve looked through the documentation, but were only able to find text on voicemail recordings and not call recordings.

We’d use this feature for our future first-line on-call responders so they can easily learn the company’s critical incident procedure.

We’d also use this feature for our customer’s sake, that if there would be mistakes made, we can verify the root cause of the miscommunication.

We’re looking forward to your reply.

[Howard Nedd]

Are you using a Twilio number?

[Nils Van den Bossche]

We believe we are using a Twilio number provided to us by OpsGenie (unless this would not be Twilio ofcourse). As we cannot edit this phone number, only refresh it. 

[Howard Nedd]

I looked it up and it is currently a feature request. So there is currently no option to record calls with the incoming call routing integration.

[Nils Van den Bossche]

Ah yes, I found it as well! I haven't thought about looking between the feature requests.

Thank you Howard!

For others that want to find this request: ticket here. 

[Howard Nedd]

Good find and you welcome mate!