How to stop alert notifications to all recipients and only to the acknowledger?

Question

Hello,

I am hoping to figure out how to solve an issue I am having.  See below:

- Whole entire team is added as a responder, everyone gets notified.

- One person acknowledges the alert

- Now everyone gets notified when any new action (Adding a note, or closing a ticket) has taken place.

Is there anyway to not notify EVERYONE that was first notified? I would like to set it up where once the alert is acknowledged, it suppresses any further alert to the initial team.

Thanks in advanced.

Shashwat Khare · Answer

Glad I could help :)

derrick_phang · Answer

Thank you so much! This worked!

Shashwat Khare · Answer

Hello @derrick_phang ,

I'm from the Opsgenie support team and here to help! :)

Yes, this is happening because, the team members have active notification rules for the below categories:
> Closed Alert
> Add Note

You can remove these notification rules for other team members by navigating to Settings > Notifications > Notification rules and editing/deleting the corresponding rules as required.

Best,
Shashwat