How to stop alert notifications to all recipients and only to the acknowledger?

derrick.phang
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October 3, 2023

Hello,

I am hoping to figure out how to solve an issue I am having.  See below:

- Whole entire team is added as a responder, everyone gets notified.

- One person acknowledges the alert

- Now everyone gets notified when any new action (Adding a note, or closing a ticket) has taken place.  

 

Is there anyway to not notify EVERYONE that was first notified? I would like to set it up where once the alert is acknowledged, it suppresses any further alert to the initial team.

 

Thanks in advanced.

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Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 5, 2023

Hello @derrick.phang ,

I'm from the Opsgenie support team and here to help! :) 

Yes, this is happening because, the team members have active notification rules for the below categories:
Closed Alert
Add Note

Screenshot 2023-10-05 at 5.59.59 PM.png

You can remove these notification rules for other team members by navigating to Settings > Notifications > Notification rules and editing/deleting the corresponding rules as required.

Best,
Shashwat

derrick.phang
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October 5, 2023

Thank you so much! This worked!

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Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 5, 2023

Glad I could help :) 

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