Hello @Wouter van der Toorren
Thank you for contacting the Atlassian Community!
Configuring an Opsgenie schedule for a team with part-time engineers who work 4 days a week, as well as engineers who have a day off bi-weekly, requires setting up custom rotations that accommodate each engineer's availability. This is possible with creating Two Rotations under the schedule, one for each category of the users.
Add Rotation for Part-time Engineers
- Assign the engineers who work 4 days a week to this rotation.
- Set the rotation type to "Weekly" and specify the days they are available. For example, if they work Monday to Thursday, select these days.
- Define the coverage period for each engineer.
Add another rotation for engineers who have a day off bi-weekly.
- Assign the relevant engineers to this rotation.
- Set the rotation type to "Custom" to accommodate their unique schedule.
- Define a bi-weekly rotation period, specifying which days of the week they are available. You can configure this by setting up two-week interval patterns and specifying their off days (e.g., if they are off every other Friday, you can set that in the pattern).
By following these steps, you can set up an Opsgenie schedule that accommodates both part-time engineers and those with bi-weekly day-offs, ensuring smooth and effective on-call coverage for your team.
I hope this is helpful. If you are facing any further issues with the configurations you have tried, then please reach out to the support team at https://support.atlassian.com/contact/ so the configurations can be further validated.
Regards
Mubeen Mohammed
Cloud Support Engineer
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