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Export a report with user notification methods

Kaloyan G_ Georgiev September 19, 2024

Is it possible to generate a report with users notifications methods?

The goal would be to see if a user has registered a method for notification different from email.

1 answer

1 vote
Rafael Meira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 20, 2024

Hey @Kaloyan G_ Georgiev 

There isn't a way to export user's notifications method like using analytics report or pull from the API.

Although, you could control your users' notification methods through Central Notification Templates in Opsgenie.

If a user is assigned to a role with an enabled Central Notification Template, the notification methods are governed by the rules defined in that template, and users cannot modify these settings. They can, however, update their contact information.

If there is no Central Notification Template applied, users have the flexibility to manage their own notification preferences, including adding new methods and adjusting the order in which they receive notifications.

So, using Central Notification Templates allows you to enforce standardized notification settings, while not applying a template gives users full control over their own notification methods.

We don't have the feature you are looking for, but I gave you an overview on our methods.

Here is our documentation:

https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/

https://support.atlassian.com/opsgenie/docs/create-a-central-notification-template/

Best,
Rafa

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