Can users forward alerts?

[Travis Alexander [Admin]]

Suppose a user gets an alert because he is part of a team alerted but he cannot resolve the issue-- is there anyway to forward an existing alert to another team, or would a new alert need generated?

[Nick Haller · Accepted solution]

Hi @Travis Alexander [Admin] ,

The user should be able to simply add a responder to the alert, whether that's another team, user, etc. - and that'll essentially act like forwarding the alert:

[Howard Nedd · Accepted solution]

Hi Travis,

You can add that team-member as a responder to that alert and remove the other user. 

Regards, 

Howard