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Can users forward alerts?

Edited

Suppose a user gets an alert because he is part of a team alerted but he cannot resolve the issue-- is there anyway to forward an existing alert to another team, or would a new alert need generated?

2 answers

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0 votes
Answer accepted
Nick H Atlassian Team Jun 17, 2022

Hi @Travis Alexander ,

The user should be able to simply add a responder to the alert, whether that's another team, user, etc. - and that'll essentially act like forwarding the alert:

addresponder.jpg

0 votes
Answer accepted

Hi Travis,

 

You can add that team-member as a responder to that alert and remove the other user. 

940232A7-1056-468D-BD0F-F514928B0A59.png

 

Regards, 

Howard

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