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The account is a US instance and correct email account.

 

image.png

 

This account is the same login as confluent Atlassian. but it can't log in on Web and Mobile app

 

 

3 answers

Hi @Fight Dounghirun x3443 , stumbled upon the same issue today. Reason was that my organization reached its limit of 5 free users, so our Admin would have to kick someone else out or switch to another plan.

0 votes
Wei Wung Atlassian Team Jan 24, 2022

Hi @Fight Dounghirun x3443

From your screenshot, your account is using Opsgenie login.

If you have been using the "Forgot your password" link that you showed in your screenshot to reset your password, and you are still unable to login, kindly open a ticket at support.atlassian.com, if you haven't already done so.

All the best!

0 votes
Pramodh M Community Leader Jan 24, 2022

Hi @Fight Dounghirun x3443 

Welcome to the Community!!

The password for Atlassian Stack of Products such as Jira Software, JSM, Confluence, etc are the same but it's not the same for Opsgenie, try resetting the password and logging in again.

Thanks,
Pramodh

I tried to reset PW many times and not work. it still shows Bad Credentials!

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