Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Added account text to AWS RDS Alert Messages

Pablo Villarruel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 21, 2023


I hope this message finds you well. I am reaching out for assistance with a query related to AWS SNS alerts for AWS RDS status.

I am using a single integration for all my AWS accounts and receiving various RDS event alerts when updates or restarts occur. I am looking to add additional information to each message by including a label indicating the origin account. Could you please guide me on how to achieve this?

Your support in this matter is highly appreciated.

Thank you,

1 answer

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 22, 2023

Hi @Pablo Villarruel ,

I don't think what you are asking for will be possible.

There is the option to deduplicate alerts when an "update" is sent to Opsgenie about one alert. Opsgenie can simply increase the count of the alert instead of creating a new one entirely. 

Unfortunately no label, tag or update to the alert fields can be done at this time. We do have an open feature request for this you can follow, watch and vote for here: Ability to update alert fields on deduplication


Although there is no workaround listed in that feature request, you could add a note to the alert any time it's deduplicated so there's at least visibility into the request received. For this, you'd want to edit the integrations Create Alert action(s) under the Advanced tab of the integration. 

Here you can control what field(s) would be added as a note when an alert is created. Important to note as well when an alert is deduplicated, it too uses a create alert action - so it could add a note for any "update" or deduplicated alert:


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events