Hello Opsgenie Community, We're hosting monthly office hours where we will demo the end-to-end Opsgenie migration to Jira Service Management. Join members of our support team to discuss the migration process and get your questions answered live. Office hours will be live on the last Wednesday and last Thursday of each…
G’day everyone, how ya goin'? I’m Scot, from Atlassian’s ITSM Support team, with good news about the future of of api.opsgenie.com and api.eu.opsgenie.com, for our migrating Opsgenie customers and our already migrated JSM Operations customers. The Alert API endpoints for api.opsgenie.com and api.eu.opsgenie.com will…
Hi Everyone Should others be keen to replicate impact timings in incidents, here's how you can do it. Upvote the feature request (https://jira.atlassian.com/browse/JSDCLOUD-18998), then follow the below guide. :) Issue Opsgenie has impact durations and timings in incidents that no longer exist as an inbuilt feature in JSM…
Hey all! We currently use OpsGenie just for alerts. If a customer submits a specific ticket to Zendesk, OpsGenie alerts the on-call staff. We're moving from Zendesk to Hubspot, which doesn't have an integration like that. How will JSM handle the OpsGenie migration for just alerts? Here's what I'm thinking: * We…
Update Jan 2026: We are currently pausing the opsgenie migration office hours program due to low turnout. We are hoping to launch this program again in the future. If you benefitted or would benefit from this program, please leave a comment on this article. Update 7/7: Now with an EMEA Session! Join us on the 2nd Tuesday…
Is anybody else stuck at the "Waiting for host to start the webinar" waiting screen for the March 3 2026 10am ET office hour? I saw five people have RSVPed to the event, so there must be a few of us in the same boat. Message for the host - are you having technical issues? Is there an alternate Zoom you would like us to go…
Hi folks, Thanks to those who registered for and attended the second session of Opsgenie Migration office hours! It's our pleasure to host these sessions & provide support to our community. Thank you for your time! December 9th - Recording After each session, we'll post a wrap-up and answer unanswered questions in the…
TGIF (depending on where in the world you are), Atlassian Community! 👋🏻 I can’t think of a better way to close out the week than some new learnings, and today we’re back with another bite-sized installment! This time, guest lecturer @Aditya Mani takes us through an Introduction to Compass Operations! 🤩 Even better, we have…
Welcome to the Opsgenie Migration group. This group is designed to be a supportive forum to help you plan a move from Opsgenie to Jira Service Management. We encourage you to take your time reading through this page as you familiarize yourself with the group. Please don’t hesitate to leave any questions—we’re here to help…
Hi folks, Thanks to those who registered for and attended the second session of Opsgenie Migration office hours! It's our pleasure to host these sessions & provide support to our community. Thank you for your time! November 11th - Recording After each session, we'll post a wrap-up and answer unanswered questions in the…
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