Hi Everyone Should others be keen to replicate impact timings in incidents, here's how you can do it. Upvote the feature request (https://jira.atlassian.com/browse/JSDCLOUD-18998), then follow the below guide. :) Issue Opsgenie has impact durations and timings in incidents that no longer exist as an inbuilt feature in JSM…
Hey all! We currently use OpsGenie just for alerts. If a customer submits a specific ticket to Zendesk, OpsGenie alerts the on-call staff. We're moving from Zendesk to Hubspot, which doesn't have an integration like that. How will JSM handle the OpsGenie migration for just alerts? Here's what I'm thinking: * We…
Update Jan 2026: We are currently pausing the opsgenie migration office hours program due to low turnout. We are hoping to launch this program again in the future. If you benefitted or would benefit from this program, please leave a comment on this article. Update 7/7: Now with an EMEA Session! Join us on the 2nd Tuesday…
Is anybody else stuck at the "Waiting for host to start the webinar" waiting screen for the March 3 2026 10am ET office hour? I saw five people have RSVPed to the event, so there must be a few of us in the same boat. Message for the host - are you having technical issues? Is there an alternate Zoom you would like us to go…
Hi folks, Thanks to those who registered for and attended the second session of Opsgenie Migration office hours! It's our pleasure to host these sessions & provide support to our community. Thank you for your time! December 9th - Recording After each session, we'll post a wrap-up and answer unanswered questions in the…
TGIF (depending on where in the world you are), Atlassian Community! 👋🏻 I can’t think of a better way to close out the week than some new learnings, and today we’re back with another bite-sized installment! This time, guest lecturer @Aditya Mani takes us through an Introduction to Compass Operations! 🤩 Even better, we have…
Welcome to the Opsgenie Migration group. This group is designed to be a supportive forum to help you plan a move from Opsgenie to Jira Service Management. We encourage you to take your time reading through this page as you familiarize yourself with the group. Please don’t hesitate to leave any questions—we’re here to help…
Hi folks, Thanks to those who registered for and attended the second session of Opsgenie Migration office hours! It's our pleasure to host these sessions & provide support to our community. Thank you for your time! November 11th - Recording After each session, we'll post a wrap-up and answer unanswered questions in the…
Within the Opsgenie app, there was the ability to call or email a user directly from within the app. * View user directory and user details on an Android * View user directory and user details on an iPhone I'm unable to locate this ability within the Jira app. Does it exist within the Jira app? If not, are there plans to…
I want to be able to programmatically add/remove users from the Global Operations Admin role. This role is set via the Operations -> Settings -> Role assignment screen. There isn't a group association like there is for other admin roles (Jira admin, Confluence admin, org admin, etc.) Is there an API call that I can use to…
It looks like you're new here. Sign in or register to get started.