Configure Email address to create Next-Gen issue?

[Angie Goodman]

We currently have JIRA configured to create JIRA issues when an email is sent to a specified email address.  The projects are Type = Classic Software. 

I am hoping to train a group to create a Next-Gen project (as their requirements are minimal), but one of the requirements is to create an issue from an email.  Is this possible in a Next Gen Project?  If so, is it configured differently than in the Classic Software projects? 

Thanks.

[Angélica Luz · Accepted solution]

Hello Angie,

Thank you for reaching out to Community!

The configuration of the incoming email for next-gen is the same as the classic project, so you can follow the same steps as you did when configured the mail handler for the classic one.

• Creating issues and comments from email

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica