can I replace a user? or delete one and then create another one?

[Abdulelah Almogheerah]

can I replace a user? or delete one and then create another one?

we are using Free Subscription (10 users)

[Nic Brough _Adaptavist_ · Accepted solution]

You can disable users so that they stop using a licence seat and then add new ones.  It's better to disable than delete, as delete destroys the information that the user commented or reported or was assigned.

[Dirk Ronsmans]

Or even just revoke their product access. That should also work to free up the license.

Especially if you only want to remove them from a specific product and not the whole instance (JSW vs JSM)

[Alexander Pappert]

yes, just disable product access (for license count)

maybe also disable project access, so that no one can assign issues to this user