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can I replace a user? or delete one and then create another one?

Abdulelah Almogheerah

can I replace a user? or delete one and then create another one?

we are using Free Subscription (10 users)

Accepted answers

Nic Brough -Adaptavist-

You can disable users so that they stop using a licence seat and then add new ones. It's better to disable than delete, as delete destroys the information that the user commented or reported or was assigned.

All comments

Nic Brough -Adaptavist-

Dirk Ronsmans

Or even just revoke their product access. That should also work to free up the license.

Especially if you only want to remove them from a specific product and not the whole instance (JSW vs JSM)

Alexander Pappert

yes, just disable product access (for license count)

maybe also disable project access, so that no one can assign issues to this user