Hi @Carlyn Burczyk,
Are you after adding users directly in Jira? If so, this documentation may help you https://confluence.atlassian.com/jiracoreserver/adding-new-users-938846197.html.
If you are looking into adding users in Crowd's internal directory, which is mapped to your Jira instance here is documentation you may follow: https://confluence.atlassian.com/crowd/adding-a-user-18579611.html just create user in a directory that is mapped to your Jira instance.
Hope that helps,
Everything that was in the top navigation bar is in the left bar somewhere, and there is no way to way to change back to the good navigation without moving to server.
Your left navigation bar seems to be missing all the admin functions though, so I don't think you have the rights to add users. I suspect you need to talk to you admins.
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