Hi eveyone,
I have a big problem with POST rest-api method for new Jira Issue... basically, I am always getting the error: "customfield_10402":"Customer Request Type field is required" even if I set value for it...I found a tons of links and tried everything, but cannot find correct value for that field...
I have tried by setting value as 'projectkey / nameOfRequestTypeField' and nothing happens, and most of the links that are connected to servicedesk are not working for me...
And if I set that field without jsd/ it gives me an error: "Invalid customer request value"... have no idea how to find correct value...
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.