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How to automatically assign requests to agents?

Edited

I have 1 project that have 7 request types.

When a customer raises a certain request, I want it to be directly assign to the appropriate agent.

At the moment all the requests are assigned to the project lead and I then have to reassign to the different agents, which remove the all purpose this tool.

I also want to be able to set another agent depending on the status of the request.

1 answer

1 accepted

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Answer accepted
Peter DeWitt Community Leader Nov 17, 2019

@TB Group , take a look at this Atlassian article:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-auto-assign-issues

-pjd 

Thank you so much!

Like David Meyer likes this

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