How to automatically assign requests to agents?

[TB Group]

I have 1 project that have 7 request types.

When a customer raises a certain request, I want it to be directly assign to the appropriate agent.

At the moment all the requests are assigned to the project lead and I then have to reassign to the different agents, which remove the all purpose this tool.

I also want to be able to set another agent depending on the status of the request.

[Peter DeWitt · Accepted solution]

@TB Group , take a look at this Atlassian article:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-auto-assign-issues

-pjd 

[TB Group]

Thank you so much!