One common problem we're facing, dev forget to update issue status from Open to In Progress, even though they already started working on the issue. This mean the duration from In Progress started to Resolved never true. If there's trigger for the first commit on branch associated with the issue, we can automatically transition the issue from Open to In Progress.
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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