I would like to use JIRA instead of Zendesk for customer support, we currently use it for projects and development tracking
Is it possible to use JEMH to bulk upload a Zendesk export to JIRA while maintaining attachments and comments from Zendesk?
There isnt anything in JEMH yet to consume zendesk data, but its certainly possible in the future.
I'm not clear on the separation of data between JIRA and Zendesk, if you are looking at moving the support function to JIRA, are you looking to migrate data over, the comment about maintaining data from Zendesk indicates there is some future there?
Thanks, ok, so effectively what this need is a Zendesk importation tool for JIRA, there are already quite a few but not for Zendesk, so it would have to be written. Its not strictly part of what JEMH does, looking at it again, it would likely be a separate product entirely.
Its doable, but takes time, if this is something you think you'd like to sponsor, and you have some test data that could be used, I'd certainly consider putting this up the lis. If interested, drop me an email.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG