summary filed is changing to default text while editing the ticket.

My user has created a ticket in JIRA and they are facing two issues

1) the issue summary field resets to its default text and erases the summary what i wrote during the ticket creation

2)Although the priority is selected it still asks to select the priority so I have click on the drop and again select the same priority. Then only it will allow me to update the ticket.

Please note I have admin access to the portal and I need to fix this issue for other users.

2 answers

1 accepted

i tried with this it is working fine

<script type="text/javascript">  
jQuery(document).ready(function($) {
JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e,context) {
		addDefaultSummary();
	});
		addDefaultSummary();
function addDefaultSummary(){
	if($("#summary").val() == ''){
		$("#summary").val("'EMERGENCY -<Add one line change description>");
	}
}
});
</script>

The first solution is working fine.

However I am unable to attach the snip shot

i am not sure how you are setting priority field value!!

you can use upload image option to upload a image

1.how you are setting summary default value?

2. how the priority field has selectrd? i mean through UI or using any script?

1)To set the defaul text I used the below script

<script type="text/javascript">
if (AJS.$("#summary").val() == '')
AJS.$("#summary").val('EMERGENCY -<Add one line change description>')
</script>

2)For priority i am attaching the screen shot.

2. screen shot not able see here

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

800 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you