Hello, we performed a reindex a few hours ago in an attempt to get rid of this error.
Our "Create new issue", "add comment" alongside other actions take a long time to go through and we suspected that this was the reason.
Server Version 7.2.3
Thank you for all and any input about our problem...
@Viva Bot , Indexing and troubleshooting index problems can be tricky. Here are two articles from Atlassian with suggestions and troubleshooting support:
The first is a general guide while the second is a bit more specific to what you are seeing.
You indicated that you have performed a reindex. Was it a back ground reindex? if so try a lock and rebuild. I have also had success in the past deleting the index completed and allow Jira to re-create all the associated directories & files. (backup the existing index first just in case).
Unfortunately, since we are decommissioning our Jira Server installation and moving to JIRA Cloud, we are not going to renew our server license in order to request support from Atlassian directly.
Nevertheless, we are trying to fix this issue since the Jira Cloud instance migration is only partially done.
The last time we got stuck with an Index issue it was due to an add-on, here is what we did. Maybe this will help:
Enabling safe mode:
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