open a closed issue

Question

I have a workflow which has two 'death-events' (Statuses 'Closed' and 'Cancelled').  When an Issue is moved into these Statuses, the Resolution is automatically set to the same name as the Status - this is done by a Post-Function.  What are the circumstances in which a user could re-open these Issues and start using them again please?  For example: can the Permission Scheme be set to allow them to do this?  Or can the workflow be configured to allow the Resolution field on an Issue be manually changed to unresolved?  Any other circumstances?

Nic Brough -Adaptavist- · Answer

The conditions and validators on the workflow transitions from your "death status" to one of the "not dead" status determine who can re-open a closed issue.

Many conditions lean on the permission scheme (e.g. the permission scheme might say "Dave and Bob have the resolve issue permission", then there are conditions that say "only people with resolve issue permission can use this transition"), but not all of them

The workflow can NOT be configured for clearing the resolution.  If the resolution field is shown to the user, it is set.  You should always put a post-function on transitions out of "dead" status to "not dead".  It should be an "update field" post-function, with parameters of "Field resolution = <none>", which will then be described as "Clear field resolution"