jira user deleted from AD

we use crowd to authenticate using AD. A user has been removed from AD and now we are unable to do bulk updates on the deleted users JIRA tickets. Is there anyway to correct this?

4 answers

0 votes

Hi John,

We never advise deleting users because it might cause issues in your instance. Instead, we advise to mark them as inactive - they won't count towards your license and their information will be still available to changes.

Have you tried to recreate a user in your AD with the same user name of the deleted user? This should allow you to do changes.

I added the user to our crowd internal directory, placed the user in the same groups as a user in the internal directory that can access jira, but I get an error when trying to login as the user.
“anonymous 1014x5459956x2 1dawhhm,0:0:0:0:0:0:0:1 /login.jsp login : 'stuart.alexander' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.”

I have synchronised the directory from user management but it’s not allowing the new user to login even though the user is active in the crowd internal directory.

0 votes

Hi John,

Have you checked if the user has the global permission in JIRA that will allow him to log in?

I don't know where to go to check that, can you tell me how?


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,865 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot