jira user deleted from AD

we use crowd to authenticate using AD. A user has been removed from AD and now we are unable to do bulk updates on the deleted users JIRA tickets. Is there anyway to correct this?

4 answers

0 votes

Hi John,

We never advise deleting users because it might cause issues in your instance. Instead, we advise to mark them as inactive - they won't count towards your license and their information will be still available to changes.

Have you tried to recreate a user in your AD with the same user name of the deleted user? This should allow you to do changes.

I added the user to our crowd internal directory, placed the user in the same groups as a user in the internal directory that can access jira, but I get an error when trying to login as the user.
“anonymous 1014x5459956x2 1dawhhm 10.68.0.51,0:0:0:0:0:0:0:1 /login.jsp login : 'stuart.alexander' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.”

I have synchronised the directory from user management but it’s not allowing the new user to login even though the user is active in the crowd internal directory.

0 votes

Hi John,

Have you checked if the user has the global permission in JIRA that will allow him to log in?

I don't know where to go to check that, can you tell me how?

 

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