jira ticket manipulation using email

Guys,

I need to manipulate JIRA tickets using emails. As an example,

Create issue, Comment issue, Edit issue, Assign, Do some workflow transitions, Email attachments directly to attach to issue.. Etc..

I have found that there is a inbuilt JIRA mail handler for create issue and comment issue.

Guys, Could you please give some ideas for accomplish my target.

Regards

HesH

2 answers

This widget could not be displayed.

The inbuild handlers will get mail into JIRA nicely, including attachments, kind of. Anything more (eg html email signature image blacklisting) and you'll need something else, such as JEMH. This plugin has support for manipulation of Issue fields (see Supported Fields) via email through Directives provided in a variety of ways (subject, body content, X- headers). For examples of some, see this.

JEMH has some support for workflow auto-advancing on create, reopen on closed etc (see this), really you'd need to be more specific about the details to be able to comment further. Apart from JEMH there are other plugins that can also slot in to add specific features, eg Jamie Echlins Script Runner.

This widget could not be displayed.

Hi hesh,

Your requirement can be acomplish by installing the following third party plugin:

However, the plugin is not free and you can consider to deployed in near future.

Hope it helps.

Regards,

John Chin

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

161 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you