jira service fails to start after java udpate

I have Jira 7.4.1 installed on a Windows 2008 R2. I recently updated Java to 8u152 and now the Jira service will not start. I have removed the old service and installed the new service using the service.bat file. when I try to start the service I get the error, service-specific error code 1.

I have had this issue with Confluence and it was an issue of the service not complied against the correct java version.

I have checked the Java_home and Jre_home and run the configure and check-java and they all run with good checks.

 

Thanks

1 answer

0 vote

Hi Daniel

Can you show us the results of Java_home and Jre_home just for the sake of troubleshooting? Please also show us what you see when you check java -version

Lastly, show us the lines in your Jira log right when you're trying to restart Jira and it fails, so we can help troubleshoot.

Kind regards,

Shannon

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot