if user has only service desk license for jira then what user-tier he has to buy add-on

Ankit
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 7, 2017

Jira service desk has agent based licensing but add-ons have user based licensing. So if a user has jira service desk license for 25 agents then what user-tier he must select while buying add-on which is compatible with service desk.

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Christoph Schötz
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July 7, 2017

Hi Ankit, JIRA add-ons usually don't differentiate between the different product user tiers - so if you have only 25 JSD agents then the user tier is 25 - if you have in the same instance e.g. 50 JIRA Software users then the add-on tier is 50. You should be able to check this out if you look for new add-ons in JIRA - there should be the correct price listed too.

Hope that helps?

Cheers

Christoph

Ankit
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 7, 2017

Thanks. That's exactly the answer I was looking for.

Christoph Schötz
Rising Star
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July 7, 2017

You're welcome :) 

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