if user has only service desk license for jira then what user-tier he has to buy add-on

Jira service desk has agent based licensing but add-ons have user based licensing. So if a user has jira service desk license for 25 agents then what user-tier he must select while buying add-on which is compatible with service desk.

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Hi Ankit, JIRA add-ons usually don't differentiate between the different product user tiers - so if you have only 25 JSD agents then the user tier is 25 - if you have in the same instance e.g. 50 JIRA Software users then the add-on tier is 50. You should be able to check this out if you look for new add-ons in JIRA - there should be the correct price listed too.

Hope that helps?



Thanks. That's exactly the answer I was looking for.

You're welcome :) 

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