I would suggest check your agile board filter if it includes the project in which the issue is created.
All issues created on JIRA will automatically show up on the agile backlog.
See this link for more details
https://confluence.atlassian.com/display/AGILE/Using+the+Backlog
https://confluence.atlassian.com/display/AGILE/Configuring+a+Board
Pilar
It is probably a board filtering problem (at least that was what happened to me once). Have you checked that the Scrum board is using the right filter?
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