I am looking for details on how I can create a generic user (such as "Intake") where I can accomplish the following (or another way to do this):
1) When stakeholders send new tasks to my team, they can send to "intake" versus having to specify a particular person'
2) I can have several people monitoring "intake" for new tickets
3) I can have all emails assigned to "Intake" go to multiple people or a Distribution List containing multiple people.
This may work for you:
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