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handler not creating the jira ticket

mail handler not creating jira ticket .it working but some ticket not creating from email .

 

 

1 answer

0 votes

Hi @sachin kumar ,

please share your incoming mail handler configuration. There are some options that prevent email to create issues (for example Catch Email Address) so, probably, some email could not produce a ticket creation.

Please take a look here for further information https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Hope this helps,

Fabio

Please find below details :

mail handler.PNGmail handler1.PNG

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