handler not creating the jira ticket

[sachin kumar]

mail handler not creating jira ticket .it working but some ticket not creating from email .

[Fabio Racobaldo _Herzum_]

Hi @sachin kumar ,

please share your incoming mail handler configuration. There are some options that prevent email to create issues (for example Catch Email Address) so, probably, some email could not produce a ticket creation.

Please take a look here for further information https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Hope this helps,

Fabio

[sachin kumar]

Please find below details :

[Fabio Racobaldo _Herzum_]

it seems ok. Please take a look to the following article https://confluence.atlassian.com/jirakb/troubleshoot-mail-handlers-in-jira-server-211649643.html#:~:text=Check%20to%20see%20if%20the,correctly%20in%20the%20JIRA%20application.