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email response as acknoledgement for issue created

Deleted user Jan 07, 2020

Hi 

I am using Jira api Rest services to create an issue in my localy hosted Jira , I want Jira to acknoledge the user who created this jira issue by an email , The email address will be with the  description , Pls help me how to do this

1 answer

0 votes

Hello @[deleted]

Thank you for reaching out.

Can you please let us know if you are using Jira Service Desk or Jira Software?

By default, a notification is sent from Jira service desk when you create a ticket as a customer. That notification can be turned on/off under project settings > Customer Notifications:

Screen Shot 2020-01-13 at 15.55.46.png

Now, if you are using Jira Software, you can configure your user to receive notifications of your own changes by clicking on your profile picture in the left-bottom corner > Settings > select the option "Notify me" under "Notifications of your changes":

Screen Shot 2020-01-13 at 15.58.41.png

Let us know if you have any questions.

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