email comments to project/create new project

[Caitlin Morris]

I just registered for the Jira software for my personal use. Is there a way for me to forward my personal emails so that they populate under the project comment? I know this can be done in Jira Service Desk but I'm not sure about Jira Software (I think that's the one that I have). It's the $10 mo. license.

CAN SOMEONE CALL ME TO WALK ME THROUGH THIS? The existing documentation is not helpful/very confusing.

Thank you.

[edwin vasquez]

Is this the guide you are following?

https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html

[Caitlin Morris]

Yes, that article and this one 

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html?_ga=2.173315427.193242326.1575300689-1417026141.1575300689

It's easier if someone can call me to walk me through this. Is that possible? Thanks.

[edwin vasquez]

If you want someone from Atlassian support to call, you may want to open a support case by going to the following URL https://support.atlassian.com/contact