Hi @Henry Cao
It is an unusual error. In a situation like this, please contact eazyBI Support for assitance (https://eazybi.com/contact).
I noticed you have already contacted eazyBI; it is the right way to go.
Best,
Zane / support@eazyBI.com
Thanks @Zane eazyBI Support
Yes, the support has helped me solve this problem.
The solution is to upgrade the mysql database driver.
below is the key information:
1) MySQL JDBC driver : mysql-connector-java-5.1.5-bin.jar
2) MySQL Server version: 5.6.35
3) the eazyBI Advanced settings is empty
solution:
upgrade the mysql database driver to 5.1.47
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.