The custom field is probably used to indicate if the issue shall trigger a notification or not. There is a piece of code somewhere in your instance that looks at this custom field to evaluate whether the notification shall be suppressed or not.
How this customization is implemented is hard to to say without looking at your system.
You can try the Notification Helper function in JIRA.
Just type g+g and then Notification Helper
This tool can assist you finding out why specific notifications are sent.
You can read more about it here
Let me know how it goes!
aha, got it!
You can with this button suppress notifications based on ticket. In that case I guess your customized script is no longer working as intended. Have you recently upgraded JIRA? This could potentially break customizations like this. Has it stopped work recently?
It is hard to say how this has been implemented from where I sit. You should probably contact someone familiar with your system and also how JIRA can be customized. If you don't have such person in house you can always contact an Atlassian Expert in your area. They can definitely help you!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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