Is it possible to turn off some JIRA notifications when tickets are assigned to user “JIRA USER”? For example, to turn off Comments add/update notifications, but only when ticket is assigned to that user. The rest of the users should keep receiving notifications when comments are added or modified.
This is because all JIRA notifications assigned to that user are generating tickets in a ticketing system. Each time a comment is added, JIRA sends the notification to the user email, and generates a new ticket in their system, so they got a new ticket for each comment, creating a big task for them to maintain in their ticketing system. Unfortunately they cannot control the situation on their side, so I am reaching you to see if we can do the above in JIRA side, it would be very helpful.
This is something JEMH could help with. JEMH is a mailhandler for JIRA (we are the vendor), with it, you can conditionally inhibit notifications, which is what you are after. So the condition 'issue assignee is X and recipient is Y' could be the required logic to stop notification (to that recipient only). You can include this within particular ISSUE_EVENT templates, eg ISSUE_COMMENTED (or ISSUE_UPDATED) which can also be the case).
In JEMH, what is also available in the 'context' of rendering the template is the recipient user. So you can inhibit notifications to the remote user, as you need.
Feel free to ping us at email@example.com for more info!
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