custom notification Edited

Is it possible to turn off some JIRA notifications when tickets are assigned to user “JIRA USER”? For example, to turn off Comments add/update notifications, but only when ticket is assigned to that user. The rest of the users should keep receiving notifications when comments are added or modified.

 

This is because all JIRA notifications assigned to that user are generating tickets in a ticketing system. Each time a comment is added, JIRA sends the notification to the user email, and generates a new ticket in their system, so they got a new ticket for each comment, creating a big task for them to maintain in their ticketing system. Unfortunately they cannot control the situation on their side, so I am reaching you to see if we can do the above in JIRA side, it would be very helpful.

1 answer

0 votes
Andy Brook Community Champion Jul 07, 2017

This is something JEMH could help with.  JEMH is a mailhandler for JIRA (we are the vendor), with it, you can conditionally inhibit notifications, which is what you are after.  So the condition 'issue assignee is X and recipient is Y' could be the required logic to stop notification (to that recipient only).   You can include this within particular ISSUE_EVENT templates, eg ISSUE_COMMENTED (or ISSUE_UPDATED) which can also be the case).

In JEMH, what is also available in the 'context' of rendering the template is the recipient user.  So you can inhibit notifications to the remote user, as you need.

Feel free to ping us at jemh-support@thepluginpeople.com for more info!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot