Write current user to field on Move?

Tripping over a few different things as we evaluate the VertygoSLA plugin, though they're not exactly plugin specific. Did you realize for example moving a ticket to a different workflow within a project fires an Update event, rather than a Move? Yeah, me either.

For my actual question, when you move an issue I want to attribute that move to a user for SLA purposes. How can i write that user to a custom field? Using the tokenized option on a user picker during create transition on the recipient workflow doesn't seem to work, so guessing either user error or there's a different way to do it?

4 answers

1 accepted

Accepted Answer
0 votes

Absent another solution, we are just going to make people update the ticket once (sometimes unnecessarily) in order to write the current user to a field, prior to moving, cloning + move, or closing the ticket.

Updated title, tossed in some Karma. I have to be doing something wrong or not understanding something. Should the question be simpler... can you have validators/post functions on a Move? Does Move not use the create screen workflow actions? Appears not to? Or will we just need to have a triage/acknowledge step first (bleh) to pre-prioritize a ticket before moving it?

Hi,

I'm Romain from Valiantys.

If you have any issue with our plugin, please, can you create an issue on : https://jira.valiantys.com.

Thanks.

Cheers,

Romain

For completeness here is the response I got after creating a ticket:

Hi,

Hummn I think you should develop your own listener.
VertygoSLA can't help you dealing with that, sorry!

Romain

Created a ticket with Valiantys and their official stance is more or less 'lol, maybe you should write your own listener'

Wow.

Anyone else have any ideas? I guess my workaround will be an annoying 'acknolwedge' transition to capture the data we need since we can't do it during a move.

Given that response maybe we'll consider other options to recording SLA too.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,819 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you