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Workday and Jira Integration

이정민_chn10i

Is it possible to integrate Workday and Jira? For example to integrate data / functions from Jira to Workday and vice versa.

Accepted answers

All comments

Siva Kumar_vhpfi9

Currently, there are no pre-built connectors.

But you will be able to create tickets in JIRA through mails.

David Emhardt

We need a way to set working days per individual, via WorkDay or Google calendar, or manually

Rashi Gupta_fa6ee1

Did you get a working solution for your ask. We have a similar use case and wondering what might have worked for you

David Emhardt

No, I did not. There are no pre-built connections for WorkDay and JIRA. So can not set working days in JIRA from WorkDay

Aidin Mahmoodi _ServiceRocket_

Hey @Johannes Fürtler

Did you manage to integrate Workday with Jira? I am keen to understand what product/ connector you ended up using.

Thanks!

Eugen G.

In case anyone is interested....

We implemented 'simple BP notifications' to Jira and processing these with Automation in Jira.
- Basically, the Automation (Jira) grabs the necessary content from the message-body,
- saves it in variable(s)
- and utilises the content of these variables in course of further process of the Automation.
- Afterwards the 'ticket' in Jira is either closed or 'cancelled' accordingly.
A parallel approach which we are still working on is the utilisation of Script-runner. Where is the difference compared to the above, one might ask. The idea her is to use REST API calls to Workday and retrieve the info, which is necessary - already pre-formatted (e.g. in JSON). The reason we are not doing it in Automation (JIra) is the fact, that it consumes too much processing time, which has influence on the overall Automation limits per project.

Hope that helps.

WD Jira

In case anyone is interested to integrate Workday with Jira, we have recently created a workflow for automation of User onboarding / Offboarding from Work day to Jira using JEMH and Jira Automation to create a set of Tasks and Sub Tasks, please reach out to me for end to end solution. You can reach out to me to book my calendar

https://calendly.com/vish1234

jiraworkday@gmail.com

Shraddha_3rzhr3

@WD Jira I am interested to know how you have implemented the workflow. Please provide more specifics. Thanks

Shraddha_3rzhr3

@Eugen G.following up on the comment -

I am having a similar use case wherein we get emails for failed workday integration processes. Would your solution be able to leverage/work in creating Jira tickets, if yes, how?

Let me know any references docs. We do have ScriptRunner as well in case the solution needs to.

Looking forward to your response.

Eugen G.

Hi Shraddha,

We no longer utilize ScriptRunner. But otherwise the implemented process utilizing a Workday notification to Jira is running smoothly.

The steps are as follows:

Create a notification in Workday, which includes the necessary details/info. Your Workdayteam should know how to do it.
- The notification should be sent to the email address of the used Jira Service Management project
- I recommend using a unique title. That will help filtering out any other unrelated emails
- You probably will want to grab data-fields. I.e, here I recommend using specific "line openers". E.g.
  Error message title: bla bla bla
  Error message text: lorem ipsum
  
  Then, in an automation, use the these unique "line openers" to catch the content and save those either in a lookup-table or variables. I like to use "substringBetween(String open, String close)". Simply select what suits you best. More here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

Best,
Eugen

Shraddha_3rzhr3

Hi @Eugen G. Thanks a lot for detailed steps. I want to clarify few so that I understand correctly.

1. Can notification in Workday mean "error messages" due to integration failures? I will ask the Workday team if they can configure that. Currently they do have notifications captured via emails and are restricted to team email which tehy manually need to read and create tickets in Jira

2. I am not clear yet as to how to grab email data - do we use Jira Automation or anything else like scripting?

Looking forward to your response.

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