Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why is my comment not visible after a issue transition to closed?


i have a transition named "Close Issue". I assigned a screen to that transition which allows me to add a comment when i transition my issue from any status to "Closed". Unfortunately that comment is not visible in the comments section or in the activity stream.

I checked the screen with other transitions. The comment is visible. I did not found a clue about my problem via internet search.


10 answers

All my transitions have a post function "Add a comment to an issue if one is entered during a transition." 


But  when i enter my comments on the transition screen, it does not show up on the issue screen 

I have the same problem, I want the comment to be mandatory when making a particular transition, made the needed screen, it displays as expected and all but when I validate my comment on transition screen it doesn't appear on the issue display screen and I must write it again...

0 votes

Could you have set the comment visibility to a restricted group?

When i added the comment, the visibilty was "Viewable by All Users". Apart from this i can see all other comments that where made on transitions.

Ok, this sounds like it simply hasn't added the comment at all. I would check your log file for warnings and errors at the time you performed the transition, but my best guess is that you accidentally cleared the comment before committing the transition.

I will check the logs. Iam sure that i did not cleared the comment. I tested it too many times. :)

I'm having the exact same problem – let me know if you figured this out!

Exact same problem here, if I transition the ticket open the comments are visible again.


same issue, Please suggest

Same problem.

Is it resolved?

Hi Can anybody add the Resolution here?

Got the same problem.

In my case it was due "finish"/"Closed" status property jira.permission.comment.user which was set as "disabled"

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you