Why is my comment not visible after a issue transition to closed?

Hi,

i have a transition named "Close Issue". I assigned a screen to that transition which allows me to add a comment when i transition my issue from any status to "Closed". Unfortunately that comment is not visible in the comments section or in the activity stream.

I checked the screen with other transitions. The comment is visible. I did not found a clue about my problem via internet search.

Regards

5 answers

0 votes

Could you have set the comment visibility to a restricted group?

When i added the comment, the visibilty was "Viewable by All Users". Apart from this i can see all other comments that where made on transitions.

Ok, this sounds like it simply hasn't added the comment at all. I would check your log file for warnings and errors at the time you performed the transition, but my best guess is that you accidentally cleared the comment before committing the transition.

I will check the logs. Iam sure that i did not cleared the comment. I tested it too many times. :)

I'm having the exact same problem – let me know if you figured this out!

Exact same problem here, if I transition the ticket open the comments are visible again.

SAME PROBLEM!!!!!

same issue, Please suggest

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