Why can I not use my custom sub task?

Richard Daniels November 25, 2024

I have created a custom subtask, I have added to the appropriate scheme, sub tasks are enabled however when I click create subtask from the timeline screen only the default subtask icon shows, what am I doing wrong?

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Richard Daniels November 27, 2024

Figured it out you need to be in company managed project.

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Trudy Claspill
Community Leader
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November 25, 2024

Hello @Richard Daniels 

Welcome to the Atlassian community.

You did not add a tag to your post to tell us whether you are working with Jira Data Center or Jira Cloud. Which is it?

Can you tell us the Type of project you're working with? Get that information from the Type column on the View All Projects page under the Projects menu.

Can you provide a screen image of the Timeline where you have clicked to add the sub-task but are not getting all the sub-task types?

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