Why am I getting a Communications Breakdown error when I try to attach a file to a test step

To whom it may concern,

We fairly recently (about a month ago) purchased the XRAY plugin to allow us to perform Test Case Management in JIRA. We're having difficulty adding attachments to test steps of a Test. As soon as we press the '+' button next to a test step we get the Communications Breakdown error seen below. This seems to have worked in the past as we do have test steps in our system that have attachments. Also attaching files to Test itself or any other issue type in JIRA works fine. It's only attaching images to a test step of a Test.


I went though the documentation looking for a setting someone might have accidentally checked to disable this functionality, but found nothing. What sort of things settings should I check to see if I can turn this functionality back on? Also if there are settings on the file system that would block this functionality, where should I start looking?

2 answers

Hi David,

Other than a real network failure, I can't tell you what is the problem just from this message. 

Can you please open a ticket in our zendesk support. We will give this a closer look and then update this post with any conclusion.


Bruno Conde. 

This problem is likely due to configuring plugin to use http:://<JIRA server> instead of https://<jira-server>

I also encountered the same problem with a test management integration.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot