Why am I getting a Communications Breakdown error when I try to attach a file to a test step

To whom it may concern,

We fairly recently (about a month ago) purchased the XRAY plugin to allow us to perform Test Case Management in JIRA. We're having difficulty adding attachments to test steps of a Test. As soon as we press the '+' button next to a test step we get the Communications Breakdown error seen below. This seems to have worked in the past as we do have test steps in our system that have attachments. Also attaching files to Test itself or any other issue type in JIRA works fine. It's only attaching images to a test step of a Test.


I went though the documentation looking for a setting someone might have accidentally checked to disable this functionality, but found nothing. What sort of things settings should I check to see if I can turn this functionality back on? Also if there are settings on the file system that would block this functionality, where should I start looking?

2 answers

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Hi David,

Other than a real network failure, I can't tell you what is the problem just from this message. 

Can you please open a ticket in our zendesk support. We will give this a closer look and then update this post with any conclusion.


Bruno Conde. 

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This problem is likely due to configuring plugin to use http:://<JIRA server> instead of https://<jira-server>

I also encountered the same problem with a test management integration.

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